Required roles: system-r, system-c

Create a ticket with a service provider (async).

This endpoint returns immediately with a job_id. Use the
GET /support/provider-ticket-jobs/{job_id}/ endpoint to poll for the result.

Supported providers:

• delta: Delta Fiber Netherlands (DFN)
• kpnwba: KPNWBA Wholesale
• fiberoperator: FiberOperator (via Trikx)
• kpnweas: KPN WEAS Wholesale (Salesforce-Case-based)

Delta required fields:

• ticket_type, searchcode, zip_code, home_nr
• customer_initials, customer_surname, customer_email, customer_phone
• ont_serial_number, ont_status_power, ont_status_pon, ont_status_alarm, ont_status_data
• looking_glass_rx_value, looking_glass_tx_value
• connection_been_active (enum: "yes" or "no")

Delta optional fields:

• description, dh_id, extra_reference, home_nr_addition, room
• customer_insertion, customer_phone_alt

KPNWBA required fields:

• service_instance_id, symptom_code, end_user_details
• probable_cause_code is optional (can be null)

KPNWBA Symptom codes:

• sym103: Geen verbinding (No connection)
• sym104: Trage verbinding (Slow connection)
• sym105: Instabiele verbinding (Unstable connection)
• sym111: Wel sync/geen data (Sync but no data)

KPNWBA Probable cause codes (optional):

• PC00000003: Testen & Labelen (Fiber + Copper)
• PC00000005: Fout ondergronds (Fiber + Copper)
• PC00000008: Generieke verstoring (Fiber + Copper)
• PC00000023: Vrije NT keuze - ombouw FTU (Fiber + Copper)
• PC00000034: Defecte ONT (Fiber only)

FiberOperator required fields:

• text, subject (int), subject_type (int)

FiberOperator optional fields:

• subscr_id, external_ticket (max 20 chars)

KPN WEAS required fields:

• product (one of: "WEAS", "WEAS MBE", "DWDM", "Dark Fiber")
• action_type, customer_reference, line_name (WOS...), description
• contact_on_location_name, contact_on_location_phone

KPN WEAS optional fields:

• category (default "Service"), request_type, order_number
• contact_on_location_availability (default "24/7"), contact_on_location_notes

KPN WEAS duplicate Case:
When an active Case already exists for the circuit, the job fails with HTTP 409
and detail: {code: "kpnweas_duplicate_case", case_number, message}.

Response:

• job_id: UUID to poll for status
• status: Initial status (pending)
• message: Human-readable message
• poll_url: URL to poll for job status