Required roles: support-r

Ticket querying and sorting behaves slightly different from other list calls, because Zendesk does not have
full support for the functionality we normally provide.

• Sort doesn't support multi-field sorting. You can only sort on one field at a time: 'updated_at: desc',
  'created_at: asc', etc. (For a complete reference see:
  Zendesk sorting)
• Query has a similar syntax but doesn't support AND, OR, (). It only allows multiple AND filters using a space
  between conditions. (See:
  Zendesk search)

Use view to pick a status view: all (default), is_open (unsolved only), or is_closed (resolved only).