Required roles: system-r, system-c

Accept or reject the resolution of a provider ticket (async).

Only for kpnwba incidents in status RESOLVED, where KPNWBA rejects regular updates. The current status
is returned by POST /support/provider-tickets/info/.

This endpoint returns immediately with a job_id. Use the
GET /support/provider-ticket-jobs/{job_id}/ endpoint to poll for the result.

KPNWBA: POST /confirm-resolution/

• client_ticket_id: Zendesk ticket ID - when provided, a comment stating whether the resolution
  was accepted or re-opened is added to the linked Zendesk ticket
• restoration_confirmation: Closed (resolution accepted) or Re-Open (resolution rejected)
• additional_info: Reason for accepting or re-opening

Response:

• job_id: UUID to poll for status
• status: Initial status (pending)
• message: Human-readable message
• poll_url: URL to poll for job status